Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to align with specific business processes and application needs. This role requires a thoughtful approach to understanding organizational requirements and translating them into functional software solutions. The workday often includes collaborating with various stakeholders to ensure that the applications developed effectively support operational goals and enhance overall efficiency. Continuous refinement and adjustment of these applications are part of the daily routine to maintain alignment with evolving business demands.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze business requirements for application development.
- Assist in troubleshooting and resolving technical issues related to application performance and functionality.
- Document application configurations and development processes to support knowledge sharing and future maintenance.
- Support junior team members by providing guidance and sharing best practices to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Strong understanding of software development life cycle and application configuration.
- Experience with integration of contact center solutions with existing business systems.
- Ability to analyze and translate business requirements into technical specifications.
- Familiarity with troubleshooting and optimizing contact center application performance.
- Effective communication skills to collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
- This position is based at our Pune office.
- A 15 years full time education is required.
