Ideal Candidate having rich experience in Window Blinds & Curtains Retail Business Segment:
KRA / KPI:
1. Showroom Operations & Customer Experience
2. Profitability & Financial Performance (Responsible for EBITA)
3. Workforce & Sales team Productivity
4. Digital Integration & Omnichannel Operations
5. Supply Chain and Inventory Management
6. Installation & Fullfillment
7. Customer Satisfaction & Service Quality
8. Business Development
9. Training & Development for Sales Force
10. Talent Management
- Experience: Minimum of 8–10 years of progressive operational leadership experience, with at least 5 years specifically in the window coverings, custom drapery, interior design, or home improvement retail industry.
- Technical Knowledge: Deep understanding of bespoke window treatments (motorized blinds, roman shades, sheer curtains, hardware, etc.) and measuring/installation techniques.
- Leadership Skills: Proven track record of managing cross-functional teams (sales, manufacturing, and installation).
- Business Acumen: Strong financial literacy with experience in P&L management, vendor negotiations, and inventory control.
- Tech-Savviness: Proficiency with CRM systems, ERP software, and interior design or CAD software is highly preferred.
Key Performance Indicators (KPIs)
- On-Time Delivery Rate (Measuring to Final Installation)
- Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
- Showroom Sales Conversion Rate & Revenue Growth
- Inventory Shrinkage and Material Wastage Metrics
Pay: ₹1,000,000.00 - ₹1,200,000.00 per year
Benefits:
Work Location: In person
