Location: Perungudi, Chennai
Work Mode: Work from Office
Shift: US Night Shift | 6:00 PM – 3:00 AM IST
Employment Type: Full-Time
Experience: 0 to 8 yeras
About the Role
We are looking for a Customer Service Representative (CSR) to join our growing healthcare operations team.
This role is ideal for candidates who have excellent communication skills, a customer-focused mindset, confidence in handling conversations, and the ability to work in a fast-paced environment.
You will interact with customers and support US healthcare operations, making clear communication, professionalism and service quality important parts of the role.
What You'll Do
- Handle customer interactions professionally through calls and other communication channels.
- Understand customer needs, respond to queries and provide appropriate assistance.
- Resolve customer concerns while maintaining a positive customer experience.
- Communicate clearly and confidently with US customers.
- Follow defined processes, quality standards and service guidelines.
- Maintain accurate customer and process-related information.
- Handle challenging conversations professionally and calmly.
- Work effectively under pressure while maintaining service quality and productivity.
- Collaborate with internal teams to ensure timely resolution of customer requirements.
- Continuously improve communication, process knowledge and customer service skills.
What We're Looking For
Must Have:
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Comfortable communicating with US customers.
- Clear and confident spoken English.
- Willingness to work in a US night shift.
- Ability to handle pressure, customer concerns and challenging situations professionally.
- Good listening, problem-solving and communication skills.
- Willingness to work from our Perungudi, Chennai office.
Good to Have:
- Customer service / Customer support experience.
- International voice process experience.
- US process experience.
- US accent or neutral American-style communication.
- Sales or marketing experience.
- Healthcare / BPO / service industry experience.
Who Can Apply?
We welcome applications from candidates with customer service, BPO, voice process, sales, marketing or related experience.
Freshers with strong communication skills, confidence, sincerity and a genuine interest in building a career in customer service may also be considered.
We are more interested in communication, attitude, learning ability and long-term commitment than simply the number of years of experience.
Why Join Us?
- Opportunity to work in the US Healthcare domain.
- Work directly with US healthcare operations.
- Opportunity to develop strong customer service and communication skills.
- Exposure to international customers and processes.
- Growth opportunities in a growing organization.
- Supportive and professional work environment.
- Long-term career growth for candidates who demonstrate ownership, consistency and performance.
The Right Fit
If you are someone who is confident, sincere, customer-focused, comfortable with night shifts and motivated to build a long-term career, we would like to hear from you.
Apply now and grow with us.
Job Types: Full-time, Permanent
Pay: ₹200,000.00 - ₹500,000.00 per year
Work Location: In person
