Job Summary
The Assistant Manager – Sales is responsible for supporting the hotel's sales efforts by identifying new business opportunities, maintaining relationships with existing clients, and achieving revenue targets across room sales, banquets, conferences, and other hotel services. The role involves market research, client visits, contract negotiations, and coordination with internal departments to ensure exceptional guest experiences.
Key ResponsibilitiesSales & Business Development
- Identify and develop new business opportunities to increase hotel revenue.
- Generate room, banquet, conference, wedding, and corporate business.
- Conduct regular sales calls, client meetings, and site inspections.
- Prepare sales proposals, quotations, and contracts.
- Achieve monthly and annual sales targets.
Client Relationship Management
- Build and maintain strong relationships with corporate clients, travel agents, event planners, and government accounts.
- Handle client inquiries promptly and professionally.
- Ensure high customer satisfaction and repeat business.
- Resolve customer concerns in coordination with operational departments.
Revenue Generation
- Promote hotel rooms, F&B outlets, banquet facilities, and special packages.
- Upsell hotel services to maximise revenue.
- Monitor competitor activities and market trends.
Coordination
- Coordinate with Front Office, Reservations, Housekeeping, F&B, Banquets, and Finance to ensure smooth execution of events and group bookings.
- Attend operational meetings for upcoming groups and events.
- Ensure all client requirements are communicated accurately to the operations team.
Sales Administration
- Maintain an updated database of clients and prospects.
- Prepare daily, weekly, and monthly sales reports.
- Update CRM records and sales pipelines.
- Assist in preparing annual sales plans and budgets.
Marketing Support
- Participate in promotional activities, exhibitions, travel fairs, and networking events.
- Support digital marketing campaigns by sharing market feedback and promotional ideas.
- Represent the hotel at industry events when required.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- 3–5 years of experience in hotel sales, preferably in resorts or luxury hotels.
- Strong knowledge of hospitality sales and revenue generation.
- Excellent communication, negotiation, and presentation skills.
- Proficiency in MS Office and hotel PMS/CRM systems.
Key Skills
- Sales and Business Development
- Corporate and MICE Sales
- Banquet & Event Sales
- Client Relationship Management
- Negotiation & Closing Skills
- Revenue Management Awareness
- Market Research & Competitor Analysis
- Excellent Communication & Interpersonal Skills
- Time Management & Organisation
- Teamwork and Coordination
- Problem-Solving
- Customer Service Orientation
Key Performance Indicators (KPIs)
- Achievement of monthly and annual sales targets.
- Revenue generated from rooms, banquets, and events.
- Number of new corporate accounts acquired.
- Client retention and repeat business percentage.
- Conversion ratio of enquiries to confirmed bookings.
- Average room revenue and banquet revenue generated.
- Customer satisfaction and client feedback scores.
- Timely submission of sales reports and forecasts.
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
