Store Operations & Administration
· Managing the complete opening and closing procedures of the store.
· Ensuring smooth day-to-day store operations and maintaining a clean, organized, and safe store environment.
· Managing cash registers, daily sales reports, cash reconciliation, and store deposits.
· Ensuring compliance with company policies and applicable health, safety, labour, and statutory requirements.
· Monitoring operational expenses and controlling costs within approved budgets.
· Coordinating store maintenance, repairs, and other operational requirements with relevant teams and vendors.
Sales & Business Performance
· Setting and monitoring daily, weekly, and monthly sales targets for the store and individual team members.
· Analyzing sales performance, conversion rates, average transaction value, and other key performance indicators.
· Developing and implementing action plans to achieve sales and profitability targets.
· Driving customer conversion, cross-selling, upselling, and overall store productivity.
· Implementing approved local promotions, campaigns, and marketing activities to drive store traffic and sales.
· Providing regular sales and performance reports and insights to management.
Team Management & Development
· Recruiting, hiring, onboarding, and developing sales associates in line with the brand’s requirements.
· Creating staff schedules and managing attendance, leave, and daily manpower requirements.
· Training and coaching the team on product knowledge, fashion trends, selling techniques, upselling, and customer service.
· Setting individual performance expectations and regularly evaluating employee performance.
· Motivating the team to achieve sales targets and maintain high service standards.
· Addressing employee concerns, resolving conflicts, and maintaining a positive and professional work environment.
Visual Merchandising & Inventory Management
· Maintaining brand visual merchandising standards, product presentation, and window displays.
· Managing seasonal product rollouts, new collections, and product placement within the store.
· Monitoring stock levels and coordinating timely replenishment with the warehouse or relevant teams.
· Conducting regular stock counts and audits and ensuring accurate inventory records.
· Managing stock transfers, damaged goods, returns, and discrepancies.
· Implementing measures to minimize inventory shrinkage, loss, damage, and theft.
Customer Experience
· Leading by example in delivering exceptional customer service and ensuring a welcoming shopping environment.
· Ensuring the team consistently follows the brand’s customer service standards.
· Handling escalated customer complaints, returns, and service-related concerns professionally.
· Building strong customer relationships and encouraging repeat visits and customer loyalty.
· Monitoring customer feedback and identifying opportunities to improve the overall store experience.
Reporting & Feedback
· Preparing and reviewing daily, weekly, and monthly store performance reports.
· Sharing insights on sales trends, customer preferences, product performance, and competitor activity.
· Reporting operational, staffing, inventory, and customer-related issues to management and taking timely corrective action.
· Providing regular feedback to management on market trends, customer requirements, and opportunities to improve store performance.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
