Job Vacancy – Back Office Executive
Position: Back Office Executive
Department: Service Operations / Administration
Location: Kolkata
Employment Type: Full-Time
Job Summary
We are looking for a dedicated and detail-oriented Back Office Executive to support our Service Operations team. The candidate will be responsible for monitoring service job status through the company service portal, coordinating with concerned departments for timely resolution, preparing MIS reports, and managing employee statutory benefits such as ESI, PF, and Mediclaim.
Key Responsibilities
- Monitor and track service requests/jobs through the company service portal.
- Prepare daily, weekly, and monthly MIS reports on service activities and job status.
- Follow up with internal departments to ensure timely resolution of pending service jobs.
- Coordinate with service engineers, customers, and concerned departments regarding job status updates.
- Maintain accurate records of service calls, pending jobs, and completed tasks.
- Manage and maintain employee records related to:
- ESI (Employees' State Insurance)
- PF (Provident Fund)
- Mediclaim / Health Insurance
- Coordinate with HR, Finance, and insurance providers for employee benefit administration.
- Prepare reports, dashboards, and documentation for management review.
- Handle data entry, record management, and administrative support activities.
- Ensure timely updating and accuracy of information in company systems and portals.
Required Skills
- Good knowledge of MS Excel, Word, and Outlook.
- Experience in MIS reporting and data management.
- Knowledge of ESI, PF, and Mediclaim processes.
- Strong follow-up and coordination skills.
- Good communication and organizational abilities.
- Ability to handle multiple tasks and meet deadlines.
- Attention to detail and problem-solving mindset.
Qualification
- Graduate in Any Discipline (B.Com, BBA, BA, or equivalent preferred).
- 1–3 years of experience in back-office operations, service coordination, administration, or MIS reporting.
Preferred Experience
- Experience working with service management portals or CRM systems.
- Familiarity with statutory compliance and employee benefit administration.
- Knowledge of report generation and Excel functions (VLOOKUP, Pivot Tables, etc.).
Short Version for Indeed / Naukri
Back Office Executive
We are hiring a Back Office Executive to manage service job tracking, MIS reporting, and employee benefit administration.
Responsibilities: ✔ Track service jobs through company service portal
✔ Prepare MIS reports and status updates
✔ Coordinate with departments for faster issue resolution
✔ Manage ESI, PF, and Mediclaim-related activities
✔ Maintain operational records and documentation
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
