Key Responsibilities
Guest Experience & Relations
- Ensure all guests receive personalized and professional service throughout their stay.
Lobby & Front Office Operations
- Supervise lobby operations and coordinate with Front Desk, Concierge, Housekeeping, and Security teams.
- Ensure smooth check-in/check-out experiences.
- Monitor lobby ambiance, cleanliness, and service standards.
- Manage peak-hour guest flow and operational challenges effectively.
Team Leadership
- Lead, train, and motivate guest relations executives and lobby staff.
- Conduct grooming, etiquette, and service standard training.
- Prepare duty rosters and monitor team performance.
Coordination & Reporting
- Coordinate with all operational departments to ensure seamless guest service delivery.
- Prepare guest feedback reports, incident reports, and service recovery documentation.
- Monitor service KPIs and implement improvement initiatives.
- Handle guest complaints, escalations, and special requests promptly and professionally.
- Maintain high guest satisfaction scores and online reputation standards.
- Conduct regular lobby presence to interact with guests and monitor service quality.
Required Qualifications
- Bachelor’s Degree or Diploma in Hospitality Management or Hotel Management.
- Certification in luxury hospitality/service excellence is an added advantage.
Experience Required
- 5–10+ years of experience in luxury hospitality.
- Minimum 2–3 years in a managerial/senior lobby role at a 5-star hotel.
- Experience handling VIP guests, high-profile clientele, and luxury service standards.
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
