ROLE AND RESPONSIBILITIES
OVERALL ROLE
The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned
property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall
responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of
material, equipment & supplies, occupancy services and helpdesk.
MAJOR RESPONSIBILITIES
Operations Management
Establish Engineering & Operational procedures and roll out the same for site staff
Establish contacts with local authorities on the facility related issues and maintain the relationship.
Responsible for all legal & authorities related compliances pertaining to facility & engineering systems
Plan and manage the budgets for Engineering & Operational contracts
Carry out Technical Audits for all installations at periodical intervals
Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the
manufacturer recommendations
Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil
works pertaining to the facility
Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and
inventory
Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients
/ OEMs
Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering
systems
Work towards the 'ZERO' down time and set up the practices to ensure the delivery of seamless service
Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc.
Responsible for setting up the maintenance contracts to ensure the risk mitigation
Implement the Energy management programs to reduce the cost on utilities
Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is
essential
Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts
consumption, Incident reports, Improvement projects etc
Ensure energy management, saving opportunities, risk management & engineering systems audits.
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required
Develop and implement a facility management program including preventative maintenance and life-cycle
requirements
Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS,
Elevator, Air conditioners and other critical equipment
Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility
maintenance staff
Develop and implement innovation programs and processes that reduce utility costs, increase productivity and
savings and share learnings with within department
Continuous optimization of processes, tools and documentation
Stakeholder Management
Develop and sustain a high-quality well motivated team
Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out
Manage and coach team
Provide technical advice and guidance for site delivery team
Ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within
team
Contracts Management
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Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re validations are initiated if needed
Ensure contracts are continually assessed to deliver best value
Calculate and compare costs for goods and services to maximize cost-effectiveness
Manage contractor and vendor relationships
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the
manufacturer recommendations, established processes, tools and documentation
Plan and manage budgets for Engineering & Operational contracts
Ensure that vendor procurement processes comply with agreed procurement guidelines as well as One97 /
Paytm best practices
Finance Management
Verify payment and invoicing match contract pricing
Prepare and track facility budget
Monitor expenses and payments
Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures
and purchases for the location
Develop and implement cost reduction initiatives
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control
requirements including One97 / Paytm best practices
Ensure financial processes are followed at all times
Health & Safety Management
Ensure the provision of a safe working environment
Advise on and monitor energy efficiency
Oversee environmental health and safety practices & implement changes for safe work environment
Respond to facility and equipment alarms and system failures
Ensure compliance with statutory regulations on fire, health and safety standards
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Graduate / Postgraduate in Electrical Engineering
8-10 years’ experience in managing Conventional / Multi-tenant Facility
Has background and experience working in service industry
Knowledge of local occupational health and safety requirements
Knowledge of critical facilities
Knowledge of vendor management for specialized services
Excellent understanding of technical aspects of property and its utilities (Data center, generators, Air-
conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system)
Strong budget management and financial analysis skills
Other Personal Characteristics
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills
(English & Hindi), also an active listener
Passion for quality – has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
