Location: Noida (6 days/week)
Website: https://thebakistry.com/about
Instagram: https://www.instagram.com/the.bakistry?igsh=MTNjcjdpdHduOXp3bA%3D%3D&utm_source=qr
Experience Required: 0 – 3 years
Compensation: INR 18,000 – INR 30,000/month (Based on experience) + Sales incentives (Potential to earn additional 15,000 per month)
Job Type: Full-time (6 days working)
Working Hours: 2 PM to 12 AM
Position Overview
The Bakistry, a premium custom cake studio in Delhi NCR , is seeking a Customer Service Executive. This role is ideal for motivated professionals with BPO/sales experience who excel at managing inquiries and driving conversions.
Key Responsibilities
- Respond promptly to customer queries via WhatsApp, calls, and chat.
- Guide customers through product selection, pricing, and order details to secure bookings.
- Handle complaints professionally with empathy and swift resolutions.
- Provide feedback to ads/marketing on lead quality and performance.
- Retarget previous customers using order history for repeat business.
- Maintain Excel trackers for follow-ups, conversions, and reporting.
Qualifications
- 1+ years in customer service, BPO, or sales (part-time experience considered).
- Excellent Hindi and English communication (verbal & written).
- Confident, polite, and persuasive communication style.
- Strong organizational skills and proficiency in Excel.
Performance Metrics
- Lead‑to‑order conversion rate.
- Customer satisfaction scores and review quality.
- Complaint resolution turnaround time.
What We Offer
- Performance‑based incentives tied to conversion targets.
- Opportunity to work with premium custom cakes (weddings, birthdays, corporates).
- Dynamic team environment with growth potential in sales/marketing
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Education:
Work Location: In person
