Job Title: Experience Manager – SolarSquare Experience Centre
Location: Pune / Nagpur Salary: Competitive as per market standards
About the Role: As an Experience Manager at SolarSquare, you will be responsible for managing store operations, driving sales, and ensuring an exceptional customer experience. You will lead a team of Experience Leads, oversee facility management, coordinate in-store and kiosk operations, and handle escalations. Your role is crucial in driving store targets, optimizing lead conversions, and providing valuable insights to the central team.
Key Responsibilities:
Store Management & Operations
- Oversee daily store operations, ensuring a smooth and premium customer experience.
- Manage store facilities, including security, cleanliness, and maintenance.
- Ensure seamless coordination of kiosks, BTL activities, and in-store events.
- Maintain a high-energy, customer-first environment at the store.
Team Leadership & Training
- Lead, train, and mentor the Experience Leads to enhance customer engagement.
- Conduct regular performance reviews, sales meetings, and skill development sessions.
- Drive a target-oriented approach and motivate the team to achieve sales goals.
Customer Experience & Lead Conversion
- Monitor and optimize the lead conversion funnel, ensuring high engagement and conversion rates.
- Analyze store traffic, customer demographics, and buying behavior to enhance strategy.
- Support Experience Leads in closing deals and managing escalations.
- Ensure smooth coordination of Design Evaluation Visits (DEV) with the operations team.
Sales Performance & Target Achievement
- Drive store sales, monitor performance metrics, and implement improvement strategies.
- Track and analyze store conversions, footfall, and revenue generation.
- Identify and implement new initiatives to improve lead-to-sale conversion rates.
Expansion & Strategic Insights
- Scout locations for new stores based on foot traffic and audience insights.
- Provide detailed reports on store performance, customer insights, and conversion data.
- Coordinate with the central team to provide feedback on sales performance and operational challenges.
Requirements:
- 5+ years of experience in retail sales and store management, preferably in solar, real estate, financial products, or high-value consumer goods.
- Strong leadership skills with experience in team management and training.
- Proven ability to drive sales, handle escalations, and optimize store performance.
- Experience in CRM tools, sales funnel tracking, and data-driven decision-making.
- Excellent communication, negotiation, and problem-solving skills.
- Passion for renewable energy and sustainability is a plus.
