Job Description: Client Advocate
Job Title: Client Advocate
Department: IT Support
Location: Coimbatore
Employment Type: Full-time – Day shift
Company Overview:
eNova Software and Hardware Solutions Pvt Ltd., is a one stop for all Business Challenges resolved using the best software and hardware. We help customers realize the value of technology investments through measurable returns over time. We assist in Building Brands with Purpose & Passion through effective technology (https://enovasolutions.com/)
Job Description:
· A client advocate is broadly an employee or a centralized office which advocates for the client’s wants and needs.
· The role involves hearing customer complaints or the requirements to upgrade. The individual then turns tickets into actionable items for internal teams to solve. They can assist clients directly, but their more essential functions are in forming a bridge between customers and organization team members.
· The role also involves thinking of and testing ways to improve client experiences and provide clients with more value. A client advocate will work closely with members of teams across an organization to understand the entire customer experience. From there, they will strive to improve the process.
Duties and Responsibilities:
- Be the face of our company—interface directly with clients to understand business needs and translate them into technical requirements
- Collaborate with our development team to ensure timely and quality delivery of software solutions
- Manage client relationships with confidence and clarity, providing ongoing support and communication throughout the project lifecycle
- Ensure seamless software implementation and post-deployment support.
- Proven experience in a client-facing role within a software development environment
- Strong background in software development or software implementation support
- Excellent communication and interpersonal skills—you're comfortable presenting, explaining, and problem-solving with clients and teams
- Experience with ERP systems is a strong plus
Specific Skills:
1. Client management.
2. Software Implementation support
3. Client Interaction
4. Software Support
Qualifications
- Any UG Degree
- Proven experience in Client coordinating roles is an added advantage
Job Type: Permanent
Pay: ₹200,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
