We are looking for a proactive and customer-focused Technical Support Executive to join our growing team. The ideal candidate will be responsible for providing technical support, managing communication campaigns, preparing quotations, coordinating with service providers, conducting product demonstrations, and ensuring an exceptional customer experience.
Key Responsibilities
- Provide first-level technical support and troubleshoot customer issues.
- Manage Bulk messages campaigns.
- Prepare quotations, proposals, and customer documentation.
- Coordinate with internal departments and service providers for timely service delivery.
- Conduct product demonstrations and explain product features to prospective clients.
- Assist customers with onboarding and account setup.
- Monitor campaign performance and resolve customer concerns.
- Maintain accurate customer records and service documentation.
- Collaborate with Sales, Technical, and Operations teams.
- Build strong customer relationships through proactive communication.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Good analytical and coordination skills.
- Ability to manage multiple priorities.
Technical Skills
- Microsoft Excel.
- Microsoft Word & PowerPoint.
- Google Workspace.
- Basic CRM knowledge.
- Understanding of WhatsApp Business API, SMS, RCS, Voice BOT, or similar platforms is an advantage.
Qualifications
- Bachelor's Degree in any discipline.
- 0–2 years of experience in Technical Support, Customer Success, Customer Service, Operations, or Client Servicing.
- Freshers with excellent communication skills are welcome to apply.
Language Requirements
Candidates should be able to communicate in:
- English
- Hindi
- Telugu
- Additional regional languages will be an added advantage.
Interview Process
- Interview Mode: Online
- Shortlisted candidates will be contacted for a virtual interview.
Benefits:
- Paid time off
- Work from home
Work Location: Remote
