Job Title: Voice Process Executive
Company: Young Minds Technology Solutions Pvt. Ltd.
Location: Tirupati, Andhra Pradesh
Employment Type: Full-Time
Job Summary:
We are hiring Voice Process Executives for a Product Based Company who will be responsible for handling inbound and outbound customer calls, addressing queries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to work in a Day shift environment.
Key Responsibilities:
- Handle inbound and outbound calls for the US banking process
- Address customer queries related to banking services and transactions
- Provide accurate information and resolve customer concerns efficiently
- Maintain proper call records and update system data
- Ensure adherence to process guidelines and quality standards
- Deliver a high level of customer satisfaction and service quality
- Meet daily/weekly call targets and performance metrics
Shift Details:
Shift Timing: 10.00 AM – 7.00 PM
Required Skills & Qualifications:
- Strong verbal communication skills in English
- Experience in Outbound/Inbound Calling (preferred)
- Basic understanding of customer service processes
- Ability to work in night shifts (US process)
- Good listening, problem-solving, and interpersonal skills
- Basic computer knowledge
Eligibility Criteria:
- Freshers with excellent communication skills can apply
- Experienced candidates in voice process / BPO / banking process preferred
Key Performance Indicators (KPIs):
- Call handling efficiency
- Customer satisfaction score
- First call resolution
- Attendance & punctuality
- Target achievement
What We Offer:
- Performance-based growth and incentives
- Structured work environment
- Skill development in **customer handling & communication
How to Apply:
Interested candidates can apply immediately or share their resumes to contact 6281008673
Mail.ID:[email protected]
Pay: ₹13,000.00 - ₹25,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
