Job Title: US Voice Process Executive – Banking
Company: Young Minds Technology Solutions Pvt. Ltd.
Location: Tirupati, Andhra Pradesh
Employment Type: Full-Time
Job Summary:
We are hiring US Voice Process Executives for a Banking Process who will be responsible for handling inbound and outbound customer calls, addressing queries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to work in a night shift environment.
Key Responsibilities:
- Handle inbound and outbound calls for the US banking process
- Address customer queries related to banking services and transactions
- Provide accurate information and resolve customer concerns efficiently
- Maintain proper call records and update system data
- Ensure adherence to process guidelines and quality standards
- Deliver a high level of customer satisfaction and service quality
- Meet daily/weekly call targets and performance metrics
Shift Details:
Shift Timing: 7:30 PM – 4:30 AM (Night Shift)
Breaks:
- Dinner Break: 9:30 PM – 10:15 PM
- Tea Breaks: 11:30 PM – 11:45 PM & 1:45 AM – 2:00 AM
Required Skills & Qualifications:
- Strong verbal communication skills in English
- Experience in Outbound/Inbound Calling (preferred)
- Basic understanding of customer service processes
- Ability to work in night shifts (US process)
- Good listening, problem-solving, and interpersonal skills
- Basic computer knowledge
Eligibility Criteria:
- Freshers with excellent communication skills can apply
- Experienced candidates in voice process / BPO / banking process preferred
Compensation & Benefits:
Salary: ₹15,000 per month (Initial 3 months period)
Post 3 Months:
₹3,000 Performance Incentive
₹1,000 Attendance Bonus
Experienced Candidates: ₹18,000 – ₹20,000 (based on performance and skill assessment)
Key Performance Indicators (KPIs):
- Call handling efficiency
- Customer satisfaction score
- First call resolution
- Attendance & punctuality
- Target achievement
What We Offer:
- Opportunity to work in an international banking process
- Performance-based growth and incentives
- Structured work environment
- Skill development in **customer handling & communication
How to Apply:
Interested candidates can apply immediately or share their resumes to contact 8688400273
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
