Job Description - Engineer Technical Support - L1
The Engineer Technical Support - L1 will provide first-level technical support to customers and internal teams. This role involves troubleshooting and resolving networking issues, ensuring customer satisfaction, and maintaining high service quality standards.
- Provide technical support for networking issues via phone, email, and chat.
- Diagnose and resolve hardware and software problems related to networking.
- Document and track customer interactions and technical issues in the support system.
- Assist in the configuration and installation of networking equipment.
- Collaborate with senior engineers to escalate complex issues as needed.
- 1-3 years of experience in technical support or a related field.
- CCNA certification is preferred.
- Strong understanding of networking concepts and protocols.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both verbal and written.
- Technical proficiency in networking technologies.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a commitment to service excellence.
- Adaptability and willingness to learn new technologies.
- Meet or exceed response and resolution time targets.
- Maintain a high level of customer satisfaction through effective support.
- Continuously improve technical knowledge and skills.
Salary will be competitive and commensurate with experience. Benefits include health insurance, retirement plans, paid time off, and opportunities for professional development.
