Customer Support Executive (Voice Process) | Freshers Welcome | Mohali
Location: Mohali (Work from Office)
Job Type: Full-Time
About the Role
Join as a Customer Support Executive (Voice Process) and build your career in the customer service industry. We are hiring enthusiastic, customer-focused individuals with excellent communication skills. Whether you're a fresher looking for your first opportunity or an experienced professional, we'd love to hear from you.
Key Responsibilities
- Handle customer queries over voice calls in a professional and courteous manner.
- Provide prompt and accurate resolutions to customer concerns.
- Assist customers with travel-related bookings, cancellations, modifications, and general inquiries.
- Maintain high standards of customer satisfaction and service quality.
- Accurately document customer interactions and follow company processes.
Eligibility Criteria
- Freshers and experienced candidates are welcome to apply.
- Excellent English communication skills are mandatory.
- Basic understanding of customer service principles.
- Comfortable working in a voice process.
- Willing to work from the office in Mohali.
- Flexible to work rotational shifts and rotational week-offs.
Work Schedule
- Work from Office
- 6 Days Working
- 9-Hour Rotational Shifts
- Rotational Week-Offs
Salary
- Freshers: ₹20,000 CTC
- 6 Months Customer Service Experience: ₹21,000 CTC
- 1 Year Customer Service Experience: ₹23,000 CTC
- 6 Months Travel Industry Experience: ₹24,000 CTC
Selection Process
- HR Interview
- Assessment
- VETI Level 4
- Typing Speed: Minimum 25 WPM with 90% Accuracy
- Operations Interview
Why Join Us?
- Excellent opportunity for freshers to kick-start their career.
- Competitive salary with career growth opportunities.
- Professional work environment.
- Training and ongoing support.
- Work with one of the leading brands in the travel industry.
Apply today and take the next step in your customer service career!
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
