Roles and Responsibilities
Front Desk Duties:
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Greet and assist visitors, clients, and employees in a professional and friendly manner.
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Answer phone calls and respond to inquiries, directing calls to the appropriate departments.
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Manage the front desk operations, ensuring a tidy and organized reception area.
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Handle incoming and outgoing mail and packages.
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Maintain security by following procedures and monitoring visitor access.
Administrative Support:
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Provide general administrative support, including scheduling meetings, managing calendars, and coordinating office supplies.
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Prepare and maintain accurate records, reports, and documentation of stationery and office items
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Assist with data entry and maintain filing systems, both physical and digital.
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Support various departments with administrative tasks as needed.
Travel Desk Responsibilities:
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Taking care of travel desk for domestic and international travel as per travel budget
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Planning of travel as per travel policy and amending policy as per need with approval
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Coordinate travel arrangements for employees, including booking flights, hotels, and ground transportation.
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Prepare and manage travel itineraries, ensuring all details are accurate and communicated to the traveler.
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Assist employees with travel-related inquiries and provide support during travel.
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Stay informed about travel policies and regulations to ensure compliance.
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Policy making and SOP making
Qualifications:
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High school diploma or equivalent; additional education in administration or related fields is a plus.
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3-4 experience in front desk, administrative roles and travel desk
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Strong organizational skills and attention to detail.
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Excellent verbal and written communication skills.
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Proficiency in Microsoft Office Suite and other relevant software.
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Ability to multitask and work in a fast-paced environment.
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Customer service-oriented with a positive attitude.
Preferred Skills:
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Experience with travel booking systems and procedures.
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Knowledge of office management systems and procedures.
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Ability to handle sensitive information with confidentiality.
Working Conditions:
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Typical office environment.
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May require occasional overtime or flexibility in hours during busy periods.
