Role Overview
Help new sellers join Thotfy by guiding them through the registration, onboarding, and product listing process. Assist sellers with application-related queries and ensure they successfully publish their products.
Key Responsibilities
- Call new and existing sellers to complete onboarding.
- Guide sellers through account registration and profile setup.
- Assist with GST/UIN, bank details, and document submission.
- Help sellers create their shop and publish products.
- Resolve basic application and account-related issues.
- Follow up with sellers until onboarding is complete.
- Update seller status and call notes in the system.
- Escalate technical issues to the relevant team.
Requirements
- Graduate or pursuing graduation.
- Good communication skills in English and Hindi (Kannada is a plus).
- Basic computer knowledge.
- Customer-friendly attitude and willingness to learn.
Preferred Skills
- Good communication and follow-up skills.
- Problem-solving mindset.
- Organized and detail-oriented.
Success Metrics
- Number of sellers onboarded.
- Onboarding completion rate.
- First product published.
- Seller satisfaction.
- Timely follow-ups and issue resolution.
Pay: ₹8,086.00 - ₹12,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
