Chennai, Tamil Nadu
Job Summary
Responsible for providing production support, troubleshooting Salesforce application issues, and delivering technical enhancements while ensuring system stability and business continuity.
Key Responsibilities
Key Responsibilities
Analyze, troubleshoot, and resolve Salesforce production incidents and service requests.
Perform root cause analysis and implement code fixes for Apex, Lightning Components, Flows, and integrations.
Configure Salesforce objects, fields, validation rules, workflows, and security settings as required.
Execute and support data loads, data corrections, and data quality improvement activities using approved tools.
Coordinate with business users and functional teams to understand issues and provide timely resolutions.
Pick up development and enhancement items from Jira when business priorities require additional development support.
Develop, test, and deploy Salesforce customizations following established development standards.
Document technical solutions, production fixes, and deployment activities.
Participate in release activities, regression testing, and post-deployment support.
Skill Requirements
Salesforce Administration and Configuration
Apex, SOQL, Lightning Web Components (LWC), Flows
Data Loader and data migration activities
Salesforce integrations and troubleshooting
Experience with Jira, Git, and deployment processes
Other Requirements
Ability to independently own and drive tasks from analysis through resolution.
Strong problem-solving and analytical skills.
Comfortable managing multiple priorities and adapting to changing business needs.
Flexible in switching between production support and development activities as required.
Effective communication and collaboration with technical and business stakeholders.
Proactive mindset with a focus on accountability and quality delivery.
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