JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Ability to follow structured decision trees, defined risk criteria, and standard operating procedures with a high level of accuracy and consistency.
Ability to identify patterns, gaps, or recurring issues and escalate observations appropriately, without ownership of solution design.
Clear and professional written communication skills, with the ability to document findings, follow-ups, and outcomes accurately within enterprise systems.
Demonstrated process discipline, with the ability to operate effectively in structured, rules-based environments.
Exceptional attention to detail, enabling accurate identification of inconsistencies, missing information, and misclassified risk events.
Familiarity with incident management, EHS, risk management, or compliance workflows is preferred.
Foundational understanding of AI-assisted workflows and human-in-the-loop validation processes.
High level of adaptability and comfort working in evolving, dynamic environments, particularly where processes and tools continue to mature.
Openness to feedback and the ability to quickly incorporate updates to SOPs, risk definitions, and AI-related workflows.
Professional and effective stakeholder interaction skills, including coordinating with action owners and escalating issues respectfully.
Proficiency in Microsoft Excel for data tracking, filtering, and basic analysis, and Microsoft Word for documentation and SOP adherence.
Proven experience working within enterprise systems such as incident management or case management platforms.
Sound analytical judgment with the ability to apply risk criteria effectively and recognize situations requiring escalation.
Strong commitment to continuous learning, with an interest in building knowledge of safety risk concepts and AI-supported tools over time.
Strong sense of accountability and ownership, ensuring assigned tasks are completed through to closure or appropriately escalated.
Strong time management skills with the ability to manage fluctuating workloads
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
