Position: Retail Sales Officer – Jewellery SectorDepartment
Sales & Marketing
Industry
Jewellery Retail
Employment Type
Full-Time
Location
Thanjavur
Reporting To
Sales Manager / Branch Manager
Job Summary
We are looking for an energetic and customer-focused Retail Sales Officer to join our jewellery retail team.
The primary responsibility of this role is to approach customers, explain and promote daily savings schemes, generate new customer enrollments, maintain customer relationships, and achieve daily and monthly sales targets.
The ideal candidate should have strong communication skills, a positive attitude, and the ability to confidently explain jewellery schemes and benefits to customers.
Key Responsibilities1. Daily Scheme Sales
- Promote and explain the jewellery store's daily and monthly savings schemes to customers.
- Clearly explain the benefits, payment process, maturity benefits, terms, and conditions of the schemes.
- Achieve daily, weekly, and monthly scheme enrollment targets.
- Convert walk-in customers into scheme customers.
- Follow up with existing customers for regular payments and renewals.
2. Customer Handling & Relationship Management
- Welcome and assist customers professionally.
- Understand customer requirements and provide suitable jewellery and scheme solutions.
- Build strong and long-term relationships with customers.
- Maintain regular follow-up with existing and potential customers.
- Encourage customers to refer family members and friends.
3. Sales & Marketing Activities
- Generate new customer leads through personal networking, references, and local marketing activities.
- Contact existing and potential customers through phone calls and other approved communication channels.
- Promote jewellery products, schemes, offers, and special campaigns.
- Participate in customer outreach and promotional activities.
- Support the showroom team in achieving overall sales targets.
4. Customer Follow-Up
- Make regular follow-up calls to potential customers.
- Follow up with customers who have shown interest in schemes or jewellery purchases.
- Maintain proper records of customer interactions and follow-up status.
- Ensure timely follow-up until the customer enrolls or makes a purchase.
5. Daily Reporting
- Submit daily activity and performance reports.
- Update the CRM / customer management system regularly.
- Record new leads, follow-ups, scheme enrollments, and customer conversions.
- Track personal daily, weekly, and monthly performance.
Daily Performance Expectations
The Retail Sales Officer is expected to:
- Generate new customer leads every day.
- Make customer follow-up calls daily.
- Promote daily savings schemes consistently.
- Achieve assigned daily and monthly enrollment targets.
- Maintain regular contact with existing customers.
- Convert leads into scheme enrollments and jewellery sales.
Required Skills
- Excellent communication and interpersonal skills.
- Ability to confidently approach and speak with customers.
- Strong sales and convincing skills.
- Customer relationship management skills.
- Target-oriented and self-motivated approach.
- Basic knowledge of smartphones and CRM applications.
- Ability to work in a team environment.
- Good knowledge of the local market and customer network is preferred.
Qualification & Experience
- Minimum qualification: 12th Pass / Any Degree.
- Freshers with good communication skills can apply.
- Experience in jewellery, retail sales, banking, finance, insurance, FMCG, or direct sales will be an added advantage.
Salary & IncentivesFixed Salary
A stable and competitive fixed monthly salary will be provided based on experience and capability.
Performance Incentives
- Attractive incentives based on performance.
- Incentives linked to daily scheme enrollments and sales performance.
- Additional rewards for achieving and exceeding targets.
- Transparent and performance-based incentive structure.
Incentive Payment Commitment
Incentives will be calculated transparently and released on time as per the company's incentive cycle.
We believe that employees who perform well should be rewarded fairly, transparently, and on time.
Why Join Us?
✅ Fixed and stable monthly salary
✅ Attractive performance-based incentives
✅ Incentives paid on time
✅ Clear performance targets
✅ Career growth opportunities
✅ Professional jewellery retail environment
✅ Recognition for top performers
✅ Opportunity to build a strong career in jewellery sales
Key Performance Indicators (KPIs)
- Daily scheme enrollment value.
- Monthly scheme enrollment target achievement.
- Number of new customers acquired.
- Customer follow-up completion.
- Conversion rate from leads to customers.
- Customer retention and repeat business.
- Daily activity and call performance.
- Overall sales contribution.
Ideal Candidate
We are looking for someone who is:
Confident Energetic Customer-Focused Target-Oriented Honest Consistent Strong in Communication
If you enjoy meeting people, building relationships, and achieving sales targets, this is an excellent opportunity to build a long-term career in the jewellery retail industry.
Pay: ₹13,000.00 - ₹55,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
