Role Summary:
Responsible for managing and coordinating all IT systems, software, digital platforms, website operations, CRM, loyalty programs, analytics tools, system integrations, and basic e-commerce operations across the organization.
Key Responsibilities
IT & Systems
- Manage CRM and Loyalty platforms
- Coordinate ERP, POS, and system integrations
- Manage analytics and reporting tools
- Support users and resolve system issues
- Test and implement new software solutions
Website & Digital Platforms
- Coordinate website development and maintenance
- Manage B2B portal operations
- Ensure smooth functioning of digital platforms
- Coordinate with website and software vendors
E-commerce Operations
- Product uploads and catalog management
- Inventory and stock synchronization
- Coordinate online offers and promotions
- Monitor website orders and issues
- Coordinate marketplace integrations
- Ensure smooth online customer journey
Vendor Management
- Coordinate with software and technology vendors
- Follow up on pending tasks and implementations
- Track timelines and deliverables
- Escalate critical issues when required
Reporting & Analytics
- Prepare regular reports and dashboards
- Track key business metrics
- Monitor system usage and performance
- Support management with required data
Daily Tasks
- Monitor CRM, Loyalty, Website and B2B Portal
- Resolve user and system issues
- Follow up with vendors
- Monitor website and online order flow
- Update task tracker
Weekly Tasks
- Review pending issues
- Check website and portal performance
- Review inventory sync and integrations
- Coordinate with departments for requirements
- Share weekly status update
Monthly Tasks
- Prepare system performance report
- Review vendor performance
- Review website and e-commerce operations
- Track pending implementations
- Identify improvement opportunities
Quarterly Tasks
- Review all software and systems
- Evaluate new technology solutions
- Review integrations and automation opportunities
- Assess platform performance
Yearly Tasks
- Review software contracts and renewals
- Plan technology improvements
- Recommend new systems and tools
- Support digital transformation initiatives
KRAs
- Smooth functioning of all systems and platforms
- Successful implementation of software projects
- Timely issue resolution
- Accurate reporting and data availability
- Effective vendor management
- Smooth website and e-commerce operations
- Successful system integrations
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
