Location: Noida (Work from Office) Department: Counselling Company: PhysicsWallah (PW)
About PhysicsWallah
PhysicsWallah is one of India’s leading EdTech companies, committed to making quality education accessible and affordable for every student. With a strong presence across competitive exam and K-12 categories, PW serves millions of learners through technology-driven education solutions.
Role Overview
We are looking for a Senior Manager - Counselling to lead and scale high-volume student conversion operations for our learning products. This role is responsible for driving revenue through high-performing counselling teams, improving conversion funnels, and building scalable counselling processes.
The ideal candidate should have strong experience in counselling, tele-sales, admissions, or conversion-driven operations, with a proven track record of managing large teams and delivering revenue targets.
Key Responsibilities
Lead and scale large counselling teams responsible for converting inbound and outbound leads.
Drive end-to-end conversion performance from lead allocation to enrolment and fee collection.
Own revenue targets and counselling conversion metrics for assigned business categories.
Improve contactability, counselling quality, conversion rates, and turnaround time.
Manage team leaders and managers and build a high-performance counselling culture.
Conduct regular performance reviews, coaching, call audits, and training interventions.
Collaborate with Marketing, Product, Operations, and Analytics teams to improve lead quality and conversion efficiency.
Use data and CRM insights to identify bottlenecks and implement process improvements.
Ensure adherence to quality, compliance, and student-centric counselling practices.
Eligibility
5-8 years of total experience in counselling, tele-sales, admissions, or high-volume conversion-driven operations.
Experience in EdTech is preferred.
Proven track record of handling large teams and achieving revenue targets.
Strong analytical, stakeholder management, and problem-solving skills.
Excellent communication and team development capabilities.
