Role description
Job Title
SAP ChaRM Expert Change Transport Management SAP Support
Location
India HybridRemote within India Support coverage for global releases and production support windows flexible shifts as required
Employment Type
Fulltime Support Engagement including development programs
Role Summary
Were seeking a seasoned SAP ChaRM Change Request Management specialist to drive endtoend change and transport governance across SAP landscapes S4HANA ECC BW4HANA PIPO SAP HANA DB and nonABAP components The ideal candidate is handson with SAP Solution Manager 72 ChaRM Normal Urgent Admin Standard Changes understands dualtrackretrofit scenarios and navigates complex release cycles with precision Experience with SAP Cloud ALM gCTScCTS and integrations to ITSM and DevOps tooling is highly desirable
This role collaborates closely with Basis Development Security and Release Management to ensure auditready SOXcompliant and zerodefect transport execution
Key Responsibilities
Process Governance
Own the ChaRM process design and continuous improvement NormalUrgent changes release cycles approvals and quality gates
Establish and enforce transport governance naming conventions release calendars and segregation of duties SoD
Manage dual landscape Maintenance vs Project with retrofit strategy and conflict resolution SPAUSPDD
Define and maintain ChaRM projecttask lists branching status schema and change document lifecycle
Operations Execution
Administer Solution Manager 72 ChaRM setup projects task lists Business Partner setup RFCs TMS integration CTSnonABAP transports and job scheduling
Execute and monitor transports across systems DEV QA PreProd PROD ensuring sequence integrity and dependency management
Handle urgent production fixes via Urgent Changes with strict control and rapid approvals
Integrate nonABAP transports Java PIPO Portal BW4HANA and CTS scenarios coordinate with Basis for technical transport issues
Set up and maintain retrofit automation and manual processes track conflicts and deviations
Tools Integrations
Integrate ChaRM with ITSM tools ServiceNowJiraAzure DevOps and ensure tickettochange traceability
Leverage gCTS Gitenabled Change Transport System cCTS for modern DevOps patterns where applicable
Work with SAP Focused Build Solution Documentation Test Suite and SAP Cloud ALM where adopted
Enable dashboards and reporting KPIs audit logs compliance evidence via SolMan Analytics
Compliance Risk Audit
Ensure SOX ISO 27001 data privacy and audit readiness for change processes
Maintain comprehensive documentation change records transports approvals testing proofs and deployment notes
Support internalexternal audits with evidence logs and process explanations
Stakeholder Management
Partner with Delivery Basis Dev Leads Release Manager and Business Owners to plan releases and freeze windows
Provide L3 support for ChaRM issues coach L2 support run trainings and playbook reviews
Act as the subject matter expert SME in CAB Change Advisory Board meetings
Required Qualifications Skills
Technical MustHaves
710 years overall SAP experience 37 years handson in ChaRM on SAP Solution Manager 72
Strong command of
Change types Normal Urgent Admin Standard Changes
Retrofitdual track and conflict management SPAUSPDD awareness
TMSCTS CTS ABAP and nonABAP transport flows BWHANAPIPOPortal
Landscape management RFC connectivity transport routes crosssystem object locks
Experience with global release cycles cutover planning and postrelease validation
Familiarity with SAP S4HANA BW4HANA SAP HANA DB and BTP transport considerations
Process Compliance
Solid understanding of ITIL frameworks Change Release Incident Problem
Strong auditcompliance orientation evidence management approvals traceability SoD
Tools Integrations Preferred
SAP Cloud ALM Focused Build Solution Documentation
gCTScCTS Gitbased workflows CICD pipeline awareness
Integration with ServiceNowJiraAzure DevOps for ITSM and work management
Soft Skills
Excellent communication stakeholder alignment and CAB presentation skills
Analytical problemsolving attention to detail ownership mindset and ability to work in fastpaced environments
Education Certifications
Bachelors degree in EngineeringTechnologyComputer Science BEBTechMCA
Preferred SAP Solution Manager certifications ITIL Foundation exposure to SOX environments
Key Performance Indicators KPIs
Change success rate firsttimeright production stability
Transport failure rate and MTTR mean time to repair
Adherence to approvals documentation and evidence audit pass rate
Cycle time from RFC to Deployment lead time
Defect leakage postrelease and rollback frequency
Stakeholder satisfaction release reviewsCAB feedback
Support Model Working Conditions
Skills
Mandatory Skills : SOLMAN ALM
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
