Job Description – Marketplace Operations ManagerDepartment
Operations / Supply Chain
Reporting To
Head of Operations
Employment Type
Full-Time
About the Role
Starvance LLP is seeking an experienced and highly organized Marketplace Operations Manager to oversee end-to-end marketplace operations across multiple e-commerce and quick-commerce platforms including Amazon, Flipkart, Blinkit, Instamart, Meesho, DMart Ready, and other emerging channels.
The ideal candidate will be responsible for inventory planning, marketplace replenishment, shipment management, GRN reconciliation, discrepancy resolution, team leadership, and operational excellence. This role requires strong analytical capabilities, process-oriented thinking, and the ability to coordinate effectively with cross-functional teams to ensure smooth marketplace operations and high service levels.
Key ResponsibilitiesTeam Leadership & Management
- Lead and manage the Marketplace Operations team.
- Allocate and monitor daily operational tasks.
- Track team productivity and performance metrics.
- Conduct regular training sessions and performance reviews.
- Ensure adherence to company SOPs and operational standards.
- Build a culture of accountability, ownership, and continuous improvement.
Inventory Planning & Replenishment
- Monitor inventory levels across all marketplace channels.
- Plan replenishment based on sales forecasts, historical trends, and demand patterns.
- Prevent stock-outs and excess inventory situations.
- Coordinate with procurement and warehouse teams for inventory availability.
- Maintain optimal inventory coverage across all marketplaces.
Marketplace Operations Management
Manage end-to-end operations across:
- Amazon
- Flipkart
- Blinkit
- Instamart
- Meesho
- DMart Ready
- Other online marketplaces
Key responsibilities include:
- Shipment creation and planning
- Inventory monitoring and replenishment
- Appointment scheduling
- Shipment tracking and follow-up
- Operational issue resolution
- Marketplace compliance management
Shipment & Fulfillment Management
- Oversee shipment planning and creation processes.
- Ensure timely dispatches and replenishment to marketplace fulfillment centers.
- Monitor shipment movement and delivery status.
- Coordinate with warehouse, logistics partners, and marketplace teams.
- Ensure compliance with marketplace service-level agreements (SLAs).
GRN & Discrepancy Management
- Monitor Goods Receipt Notes (GRN) across marketplaces.
- Verify shortages, damages, excess quantities, and inventory variances.
- Investigate and resolve stock discrepancies.
- Coordinate claim filing and recovery processes.
- Ensure timely closure of claims and operational disputes.
Reporting & Business Analytics
- Prepare daily, weekly, and monthly operational reports.
- Analyze inventory health, stock movement, and shipment performance.
- Monitor operational KPIs and identify improvement opportunities.
- Present actionable insights and recommendations to management.
- Maintain accurate operational trackers and dashboards.
Cross-Functional Coordination
Collaborate closely with:
- Sales Team
- Finance Team
- Procurement Team
- Warehouse Team
- Dispatch Team
- Marketplace Account Managers
- Logistics & Courier Partners
Process Improvement & Operational Excellence
- Identify process gaps and operational bottlenecks.
- Drive process optimization initiatives.
- Improve inventory accuracy and shipment efficiency.
- Reduce operational errors and claim occurrences.
- Implement best practices for scalable marketplace operations.
Key Performance Indicators (KPIs)Inventory Metrics
- Inventory Availability ≥ 95%
- Stock-Out Rate ≤ 2%
- Inventory Coverage as per business targets
Shipment Metrics
- Shipment Creation Accuracy ≥ 99%
- SLA Achievement ≥ 98%
- Shipment Closure Rate ≥ 95%
GRN & Claims Metrics
- GRN Reconciliation Completion within 7 Days
- Claim Resolution TAT within 15 Days
Team Performance Metrics
- Team Productivity ≥ 95%
- Tracker Accuracy ≥ 99%
- SOP Compliance ≥ 95%
Required Skills & CompetenciesTechnical Skills
- Amazon Seller Central
- Flipkart Seller Hub
- Blinkit Seller Portal
- Instamart Vendor Portal
- Meesho Supplier Panel
- Advanced Excel & Google Sheets
- Inventory Planning & Forecasting
- Supply Chain Operations
- Data Analysis & Reporting
- Marketplace Fulfillment Operations
Behavioral Skills
- Team Leadership
- Problem Solving
- Analytical Thinking
- Communication Skills
- Stakeholder Management
- Time Management
- Decision Making
- Process Improvement Mindset
Experience & QualificationExperience
- 4–8 years of experience in:
- Marketplace Operations
- E-commerce Operations
- Inventory Planning
- Supply Chain Management
- Minimum 2 years of team handling experience.
Educational Qualification
- Bachelor's Degree in Commerce, Business Administration, Operations Management, Supply Chain Management, or related field.
- MBA / PGDM preferred but not mandatory.
Preferred Candidate Profile
- Hands-on experience managing Amazon, Flipkart, Blinkit, Instamart, Meesho, DMart Ready, and similar marketplaces.
- Strong expertise in inventory planning and replenishment.
- Experience handling GRN reconciliation, claim management, and discrepancy resolution.
- Excellent analytical and reporting capabilities.
- Ability to manage multiple priorities in a fast-paced e-commerce environment.
- Strong leadership skills with the ability to build and manage high-performing teams.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
