We’re Hiring: General Manager – Nanoverse
About Nanoverse:
Nanoverse is a next-generation immersive kids’ play and gaming arena, creating high-energy, technology-driven experiences for children and families.
Role: General Manager – Nanoverse
We are looking for a hands-on, energetic and commercially driven General Manager who will take complete ownership of the Nanoverse location — from converting birthday party enquiries to ensuring smooth day-to-day operations and exceptional customer experiences.
Key Responsibilities
1. Birthday Sales & Customer Conversion
- Attend and respond to incoming calls, WhatsApp and social media leads.
- Convert enquiries into birthday party bookings and achieve monthly sales targets.
- Handle customer queries, follow-ups, quotations and package negotiations.
- Build strong relationships with parents and drive repeat bookings/referrals.
- Ensure a seamless customer journey from enquiry to event completion.
2. Complete Location Operations
- Take complete ownership of the day-to-day operations of the Nanoverse centre.
- Act as the HOD and primary point of contact for the location.
- Plan and execute birthday parties smoothly, ensuring every event runs on time and to the highest standard.
- Manage staff, customer service, gaming operations, housekeeping and overall centre readiness.
- Oversee complete billing, collections, settlements and daily revenue reporting.
- Ensure SOPs, safety standards and service quality are consistently maintained.
- Handle operational issues and resolve customer concerns promptly.
Team Management
- Lead and manage a team of 5 reportees.
- Allocate responsibilities, monitor performance and maintain staff discipline.
- Train and motivate the team to deliver excellent customer experiences.
- Ensure the team is fully prepared before every birthday/event.
Key Success Metrics
- Birthday party bookings & revenue
- Lead-to-booking conversion
- Customer satisfaction & repeat bookings
- Smooth execution of every event
- Billing & collection accuracy
- Team productivity and operational efficiency
What We’re Looking For
- 3–7 years of experience in hospitality, entertainment, F&B, kids’ entertainment, retail or location management.
- Strong communication and sales conversion skills.
- Excellent people and team-management abilities.
- Highly organised and comfortable handling multiple responsibilities.
- A hands-on, problem-solving attitude — this is not a desk job.
- Ability to take complete ownership of a location and deliver results.
Job Details
Designation: General Manager – Nanoverse
Location: New Friends Colony, South Delhi
Team: 5 direct reportees
Working Days: 25 days/month
Salary: ₹40,000-60,000/month (negotiable based on experience)
The Opportunity
This is a high-ownership role for someone who enjoys sales, people, hospitality and operations — and wants to be at the centre of building a new-age entertainment business.
Pay: ₹40,000.00 - ₹650,000.00 per month
Benefits:
Ability to commute/relocate:
- South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Have you been a manager and handled a team before ?
Experience:
- Assistant manager: 4 years (Required)
Work Location: In person
