Job Description – CRM Associate
Location: Indore
Experience: Freshers / Experienced Candidates
Employment Type: Full-Time
About the Role
We are seeking a proactive and detail-oriented CRM Associate to manage customer interactions, maintain client relationships, and support day-to-day customer service operations. This role is ideal for candidates with strong communication skills and a customer-focused mindset.
Key Responsibilities
- Handle customer queries and provide timely resolutions.
- Maintain and update customer records in the CRM system.
- Coordinate with internal teams to ensure smooth issue resolution.
- Follow up with customers regarding requests, concerns, and feedback.
- Monitor customer satisfaction and maintain positive client relationships.
- Prepare reports and maintain accurate documentation of customer interactions.
- Ensure adherence to company processes and service standards.
- Assist in process improvement initiatives to enhance customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Good interpersonal and relationship management abilities.
- Basic knowledge of MS Excel, MS Word, and email communication.
- Strong problem-solving and analytical skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and organizational skills.
Pay: ₹14,000.00 - ₹20,000.00 per month
Application Question(s):
- Are you good in english communication?
Work Location: In person
