Job Title: Restaurant Captain
Location: Bengaluru
About Burma Burma Restaurant & Tea Room
Burma Burma Restaurant & Tea Room is India's leading Burmese specialty restaurant brand, renowned for its authentic cuisine, refined dining experience, and exceptional hospitality. We are committed to delivering memorable guest experiences through impeccable service, operational excellence, and a culture of warmth and authenticity.
We are looking for an experienced and service-oriented Restaurant Captain to lead our front-of-house team and ensure every guest receives an exceptional dining experience.
Position Summary
The Restaurant Captain is responsible for supervising daily restaurant service operations, leading the service team, and ensuring that every guest experiences the highest standards of hospitality. The ideal candidate will have a strong background in luxury hospitality, premium restaurants, or five-star hotels, with excellent leadership, communication, and guest engagement skills.
Candidates with primary experience in Quick Service Restaurants (QSR), fast-food chains, cloud kitchens, or delivery-focused restaurant brands will not be considered.
Key Responsibilities
- Supervise and coordinate the daily activities of the restaurant service team to ensure smooth and efficient operations.
- Deliver exceptional guest service by creating memorable dining experiences and building strong guest relationships.
- Welcome guests, manage table allocation, and ensure seamless seating and service flow.
- Ensure all food and beverage service is delivered in accordance with Burma Burma's service standards and SOPs.
- Possess thorough knowledge of the menu, ingredients, beverages, and Burmese cuisine to confidently guide and recommend dishes to guests.
- Train, mentor, and motivate service associates to maintain the highest standards of hospitality and professionalism.
- Monitor guest satisfaction throughout the dining experience and resolve concerns promptly and effectively.
- Coordinate closely with the kitchen and restaurant management to ensure timely order preparation and service.
- Conduct pre-service briefings and communicate daily specials, operational updates, and guest preferences to the team.
- Ensure proper table setup, restaurant cleanliness, grooming standards, and mise en place before every service.
- Support upselling initiatives by recommending signature dishes, specialty beverages, and curated dining experiences.
- Maintain compliance with food safety, hygiene, and health & safety standards.
- Assist in inventory control, service equipment maintenance, and minimizing operational wastage.
- Support special events, VIP dining experiences, and new restaurant openings as required.
Desired Candidate Profile
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 3–6 years of experience in Food & Beverage Service, including at least 1–2 years as a Captain or Team Leader in a fine dining restaurant or luxury hospitality environment.
- Experience in five-star hotels, luxury resorts, or premium fine dining restaurants will be highly preferred.
- Strong knowledge of fine dining service standards, restaurant operations, food & beverage service, and guest relationship management.
- Excellent communication, interpersonal, leadership, and problem-solving skills.
- Professional grooming, positive attitude, and a passion for delivering exceptional guest experiences.
- Ability to lead and inspire a team in a fast-paced, guest-focused environment.
- Flexibility to work rotational shifts, weekends, and public holidays.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
