Customer Care Executive
Job Summary:
We are seeking a Customer Care Executive to manage customer interactions through calls and emails while ensuring excellent service standards. The role involves handling customer queries, registering service requests, coordinating installations, conducting feedback calls, and maintaining accurate reports.
Key Responsibilities:
- Attend and respond to customer calls professionally.
- Ensure quick and effective resolution of customer queries.
- Register and reply to customer emails and service requests.
- Monitor and follow up on missed or abandoned calls.
- Conduct customer feedback calls and update records in ERP.
- Maintain professional telephone etiquette at all times.
- Prepare and submit daily work reports.
- Handle installation call registration, ASP assignment, call closure, and installation feedback follow-up.
Key Performance Indicators (KPIs):
- Handle approximately 120 customer calls per day.
- Close customer calls within 3 minutes with appropriate solutions.
- Attend and respond to all emails and enquiries on the same day.
- Maintain missed calls below 2% and ensure callback for all missed/abandoned calls.
- Conduct feedback for 25% of closed calls and 100% of cancelled calls.
- Achieve zero customer escalations related to communication or behavior.
- Ensure timely submission of daily reports.
Qualifications & Skills:
- Plus Two / Any Degree.
- 1–3 years of customer care experience preferred.
- Good communication skills in English and Malayalam. Knowledge of Hindi, Tamil, or Kannada is an added advantage.
- Basic computer knowledge and email handling skills.
- Strong customer service and problem-solving abilities.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Application Question(s):
- Do you have any experience in customer care ?
- How many years of experience do you have?
Work Location: In person
