Job Summary
We are looking for a detail-oriented and proactive E-commerce Dispatch Executive to manage the end-to-end dispatch process for our e-commerce business. The ideal candidate will ensure timely and accurate dispatch of customer orders, coordinate with warehouse and logistics teams, maintain shipment records, and ensure smooth order fulfillment across all online sales channels.
Key Responsibilities
- Coordinate the daily dispatch of e-commerce orders received from various online marketplaces and the brand website.
- Verify picked and packed orders before dispatch to ensure accuracy and quality.
- Generate invoices, shipping labels, manifests, and packing slips.
- Coordinate with the warehouse team to ensure timely order dispatch as per SLA timelines.
- Schedule and coordinate courier pickups with logistics partners.
- Hand over shipments to courier partners and ensure proper documentation is maintained.
- Monitor shipment status and update dispatch details on e-commerce portals and ERP/WMS systems.
- Ensure all dispatched orders are scanned, manifested, and handed over correctly to avoid shipment discrepancies.
- Coordinate with courier partners regarding shipment delays, failed pickups, and tracking updates.
- Handle dispatch-related issues including missing shipments, damaged packages, RTOs (Return to Origin), exchanges, and re-dispatches.
- Maintain accurate dispatch records and shipment documentation.
- Coordinate with the inventory team to ensure stock availability before dispatch and help prevent overselling.
- Prepare daily dispatch reports, pending shipment reports, courier handover reports, and inventory reconciliation reports.
- Work closely with customer support to resolve dispatch and shipment-related queries.
- Ensure compliance with company SOPs, quality standards, and dispatch processes.
Required Skills
- Knowledge of e-commerce dispatch operations and warehouse processes.
- Familiarity with marketplaces such as Amazon, Flipkart, Myntra, Ajio, Nykaa, etc.
- Basic understanding of inventory management and stock reconciliation.
- Proficiency in MS Excel and ERP/WMS software.
- Good communication and coordination skills.
- Strong attention to detail and ability to work under deadlines.
Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in e-commerce dispatch, warehouse dispatch operations, or order fulfillment.
- Experience in the retail, apparel, or e-commerce industry is preferred.
Preferred Skills
- Experience using Warehouse Management Systems (WMS), Unicommerce, and ERP software.
- Knowledge of courier aggregation platforms and shipment manifesting processes.
- Understanding of e-commerce dispatch SOPs, courier SLAs, and shipment tracking.
Pay: ₹22,000.00 - ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
