Guest Relations Executive – Hospitality
Job Type: Full-time
Experience: 2–3 Years
Salary: Based on Experience & Skills
Industry: Hospitality / Hotel
Department: Front Office / Guest Relations
Job Description
We are looking for a professional and customer-focused Guest Relations Executive to join our hospitality team. The ideal candidate should have 2–3 years of experience in guest relations, front office, or hotel operations and a strong commitment to delivering an excellent guest experience.
Key Responsibilities
- Welcome and assist guests throughout their stay.
- Handle guest queries, requests, and complaints professionally.
- Ensure high levels of guest satisfaction and service quality.
- Coordinate with Front Office, Housekeeping, F&B, and other departments.
- Handle guest feedback and ensure timely resolution of concerns.
- Assist VIP guests and provide personalized service when required.
- Maintain accurate guest records and reports.
- Promote hotel facilities, services, and special offers.
- Ensure a smooth and memorable guest experience.
Requirements
- 2–3 years of experience in Guest Relations, Front Office, or Hospitality.
- Excellent communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Strong customer-service and problem-solving skills.
- Good complaint-handling abilities.
- Ability to work in shifts, including weekends and holidays.
- Ability to work effectively in a fast-paced hospitality environment.
What We Offer
- Salary: Based on Experience & Skills
- Professional and supportive work environment.
- Career growth opportunities.
- Opportunity to work in a dynamic hospitality environment.
Apply Now: Candidates with relevant hospitality and guest relations experience are encouraged to apply.
Pay: ₹15,938.20 - ₹35,469.22 per month
Work Location: In person
