Key Responsibilities – Head, Admissions Call Centre & CRM Operations
Lead and manage the Admissions Call Centre to ensure efficient handling of student inquiries.
Oversee CRM operations, including lead tracking, management, and follow-ups.
Develop and implement strategies to improve lead conversion and achieve admission targets.
Monitor and analyze admission data to generate insights and improve performance.
Lead, train, and mentor the admissions and call centre team.
Establish quality assurance processes and monitor service standards.
Coordinate with academic departments, marketing teams, and other stakeholders to streamline admission processes.
Prepare reports and dashboards on admissions performance, lead status, and conversion metrics.
Conduct market and competitor analysis to identify trends and opportunities.
Ensure timely resolution of student queries and maintain a high level of customer satisfaction.
Optimize CRM workflows and admission processes for improved efficiency and effectiveness.
Drive continuous improvement initiatives to enhance admissions outcomes and operational excellence.
Pay: ₹10,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
Work Location: In person
