Job Title: Email Support Executive
Location: Noida
Experience: Fresher
Salary: ₹15,000 to ₹20,000 per month
Job Responsibilities
- Respond to customer queries and concerns via email in a timely and professional manner.
- Resolve customer issues by providing accurate information and appropriate solutions.
- Maintain high-quality customer service standards and ensure customer satisfaction.
- Follow up on pending customer requests and escalate issues when required.
- Maintain records of customer interactions and update relevant systems.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Adhere to company policies, processes, and service-level agreements (SLAs).
Required Skills
- Good written and verbal communication skills in English.
- Basic computer knowledge and typing skills.
- Ability to draft professional email responses.
- Customer-focused approach with good problem-solving skills.
- Ability to work in a team environment.
- Basic knowledge of MS Office applications.
Qualification
- Graduate or Undergraduate (Freshers can apply).
- Candidates with good communication skills and a willingness to learn are preferred.
Working Details
- Location: Noida
- Salary: ₹15,000 – ₹20,000 per month
- Freshers are welcome to apply.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
