The Microsoft 365 Administrator is responsible for managing the smooth operation of global collaboration systems; responsible for technical support and management of a hybrid Office365 / Exchange environment; configuration, testing, and client support. Additional responsibilities include administration of all Microsoft Office 365 products including Azure, Teams, SharePoint, MDM and support for other collaboration applications within the environment.
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System Administrator and Subject Matter Expert for Microsoft Office 365 including Exchange Online (Hybrid), Teams, MDM and other Office 365 applications
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Manage email Services (Exchange / Exchange Online), establish and maintain O365 Exchange mailboxes, user accounts, distribution groups and establishes infrastructure mailbox constraints and advise on enterprise messaging policies
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Responsible for On-prem Active Directory Domain Services, Microsoft Azure Active Directory, Licensing and other identity management components
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Office 365 Exchange Online administration (Domains, Policies, Transport Rules, Spam administration and Microsoft Defender etc.)
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Office 365 service health monitoring, message tracing, reporting and management of service requests
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Migration, troubleshooting, design and system delivery experience
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Manage and develop Microsoft Teams and other related services such as One Drive and SharePoint
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Responsible for the security and reliability of Microsoft Azure, Microsoft Office 365 systems and services and Exchange Online
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Tracking and escalation of incidents with Office 365 technical support
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Develop and maintain, consistent quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions, and disaster recovery procedures for new and changed infrastructure.
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Lead or assist with internal projects associated with the supported technologies within the organization, evaluating, recommending, and assisting in implementation of new tools/technology.
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Perform or assist in capacity/performance management, trend and error analysis to determine system changes required.
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Recommend process improvement and automation through PowerShell scripting.
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Demonstrable ability in managing/securing Microsoft Office 365, Exchange Online, Teams and Microsoft Azure Active Directory
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Experience with Active Directory Domain Services and Exchange in a hybrid environment
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Validated expertise in creation/management of transport rules & management of mail flow
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Validated expertise in problem solving and troubleshooting mail related issues (server and client)
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Knowledge of Exchange / O365 installation, upgrade, migration, configuration, testing, maintenance and support within a production environment
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Experience with Enterprise MDM specifically Intune
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Federated Services (ADFS/WAP) and Directory Synchronization (AADC/DirSync), eDiscovery
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Proficient in PowerShell for system administration, automation and reporting
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Excellent communication and written skills necessary for documentation and contributing to global team
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Ability to provide technical direction and coordination to other teams while participating in the Change Control Process
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Candidate should be eager to learn administration of the entire array of Office 365 products, including Exchange, SharePoint, OneDrive, Teams, Intune, Groups and anything else that emerges
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Up-to-date technical knowledge by attending educational workshops, reviewing publications and training
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Minimum 8+ years of experience in Exchange / Exchange Online / O365 tenant management
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Full time education in BE/B.Tech in CS/IT or BCA/MCA/M.Sc.IT from recognized university or institute in India
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Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
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Excellent communication skills and able to communicate and manage stakeholders
