Department: Sales – Modulinea
Reporting To: Kitchen Sales Manager / Business Head
Job Summary
The Demo & Sales Executive is the first point of contact for customers visiting the Modulinea Experience Centre. She will provide a premium showroom experience, demonstrate kitchen features, understand customer requirements, schedule designer consultations, and assist the sales team in converting enquiries into orders. The role requires excellent communication, grooming, and customer relationship skills.
Key Responsibilities Customer Experience
- Welcome walk-in customers, architects, and builders.
- Understand customer lifestyle, family size, budget, and kitchen requirements.
- Conduct live demonstrations of the Modulinea kitchen displays.
- Explain materials, hardware, finishes, accessories, and premium features.
- Create a luxury showroom experience.
Sales Support
- Generate qualified enquiries.
- Schedule appointments with Kitchen Designers.
- Follow up with prospects through calls and WhatsApp.
- Maintain customer database in CRM.
- Assist in quotation discussions.
- Support the sales manager in closing deals.
Product Demonstration
- Demonstrate:
- Soft-close drawers
- Pantry units
- Corner solutions
- Tandem boxes
- Magic corner
- Lift-up shutters
- Storage accessories
- Sink systems
- Premium hardware
- Lighting options
- Explain advantages of BWP plywood construction and premium hardware.
Showroom Management
- Ensure displays remain clean and functional.
- Check all demo kitchens daily.
- Maintain sample catalogues.
- Arrange brochures and price lists.
- Coordinate refreshments for premium clients.
Lead Management
- Record every enquiry.
- Daily follow-up of pending enquiries.
- Track hot, warm, and cold leads.
- Generate referrals.
- Maintain architect and builder contacts.
Daily KPI
- Walk-ins attended
- Live kitchen demonstrations
- Qualified leads generated
- Designer appointments fixed
- Follow-up calls completed
- WhatsApp follow-ups sent
- Quotations coordinated
- Deals closed
- Referral leads generated
- Customer feedback collected
Monthly KPI
- Minimum 80 showroom demos
- 60 qualified enquiries
- 30 designer meetings
- 15 quotations
- 8–10 kitchen bookings (depending on showroom footfall)
- Customer satisfaction above 95%
- CRM updates at 100% completion
Required Skills
- Excellent English, Hindi & Marathi communication
- Professional grooming and presentation
- Customer relationship management
- Sales negotiation
- Product presentation
- Basic MS Excel & CRM
- Strong follow-up skills
- Luxury retail etiquette
Preferred Experience
- 1–3 years in:
- Modular Kitchens
- Interior Design
- Luxury Furniture
- Home Décor
- Premium Retail
- Real Estate Sales
Education
- Graduate (preferred)
- Interior Design certification is an added advantage.
Ideal Personality
- Pleasant and confident personality
- Well-groomed with a premium appearance
- Strong communication and listening skills
- Passionate about luxury interiors
- Customer-first approach
- Target-oriented and proactive
- Positive attitude with attention to detail.
Pay: ₹10,005.71 - ₹33,517.56 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
