Noida, Uttar Pradesh
Job Summary
The Automation Engineer (L3) is responsible for designing, developing, and operating network automation workflows using iTential as the core platform. This role integrates automation with ServiceNow for ITSM-driven execution (incidents/changes/requests) and establishes a robust CI/CD and version-control practice using Bitbucket. The engineer partners with network operations and engineering teams to identify high-value use cases, build reusable automation modules, and improve reliability, compliance, and speed of execution across the network estate.
Key Responsibilities
Key Responsibilities • Design and develop automation workflows on iTential for network operations, incident response, and change execution. • Integrate iTential workflows with ServiceNow to enable ticket-driven automation (e.g., automated change creation/updates, approvals routing, execution status updates, closure evidence). • Build and maintain reusable automation components (templates, modules, libraries) to accelerate delivery and improve standardization. • Establish and operate code versioning, branching, peer-review, and release practices using Bitbucket (pull requests, code reviews, release tagging). • Implement automation quality gates: unit testing, pre/post validation, rollback logic, and audit artifacts for compliance. • Troubleshoot workflow failures and platform issues; provide L3 escalation support and root-cause analysis for automation incidents. • Work with network SMEs to translate operational procedures (runbooks/ROC) into safe, automated workflows and policies. • Develop and maintain dashboards/metrics for automation adoption, success rate, failure trends, and business value outcomes. • Support secure automation practices (least privilege, secrets handling, credential rotation where applicable) and alignment to customer controls. • Mentor L2 engineers/analysts, and contribute to automation playbooks, SOPs, and knowledge base documentation. Tools & Platforms (Experience With) • iTential – automation workflow development and orchestration (core platform). • ServiceNow – ITSM integration for Incident / Problem / Change / Request workflows and automation triggering. • Bitbucket – source control management, branching strategy, code reviews, and release management. • Network tool ecosystem (as applicable): Cisco SD-WAN Manager (vManage), Cisco ISE, Cisco FMC/CDO, Meraki Dashboard, Arista CloudVision, F5 BIG-IQ, InfoBlox Gridmaster, logging/telemetry tools. • Automation support tooling: API clients, REST/SOAP integrations, JSON/YAML, scripting utilities.
Skill Requirements
8+ years of network engineering / network operations experience with strong troubleshooting background. • Hands-on experience building automation workflows on iTential (or equivalent orchestration platform) and operating them in production. • Strong understanding of enterprise networking: routing & switching, WAN/SD-WAN, wireless, security fundamentals, and load balancing concepts. • Strong software engineering fundamentals: clean code practices, debugging, structured logging, and error handling. • Proficiency with at least one programming/scripting language commonly used for automation (e.g., Python, JavaScript) and data formats (JSON/YAML). • Experience integrating enterprise platforms via APIs (REST preferred) and handling authentication/authorization patterns. • Experience with version control and DevOps practices using Bitbucket (Git), including branching, PR reviews, and release tagging. • Experience with ITIL/ITSM processes and integrating automation into controlled change/incident workflows via ServiceNow. • Ability to work in a global delivery model and support rotational/on-call needs when required. Preferred Certifications • ITIL v4 (preferred). • Cisco certifications (CCNP preferred; CCNA acceptable depending on experience). • Automation / DevOps / Cloud networking certifications are a plus.
Other Requirements
Preferred Certifications • ITIL v4 (preferred). • Cisco certifications (CCNP preferred; CCNA acceptable depending on experience). • Automation / DevOps / Cloud networking certifications are a plus. Soft Skills • Strong communication and stakeholder management; ability to explain automation outcomes and risks clearly. • Ownership mindset with strong prioritization and ability to operate under pressure. • Continuous-improvement orientation; proactive in identifying automation opportunities and operational efficiencies. • Collaborative approach working across operations, engineering, and governance teams. Equal Opportunity Statement HCLTech is an equal opportunity employer and is committed to fostering an inclusive, diverse, and respectful workplace. Role Name – Netwok Automation Skill Cluster - Network Automation, Social Network Development Must have skills iTential – automation workflow development and orchestration (core platform). ServiceNow – ITSM integration for Incident / Problem / Change / Request workflows and automation triggering. Bitbucket – source control management, branching strategy, code reviews, and release management. Network tool ecosystem (as applicable): Cisco SD-WAN Manager (vManage), Cisco ISE, Cisco FMC/CDO, Meraki Dashboard, Arista CloudVision, F5 BIG-IQ, InfoBlox Gridmaster, logging/telemetry tools. Automation support tooling: API clients, REST/SOAP integrations, JSON/YAML, scripting utilities.
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