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Job Title: PRODUCTION SPECIALIST L2
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 6/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
About the Role
We are looking for a detail-oriented RTR Revenue Accounting Specialist with strong technical expertise in ASC 606 , revenue recognition processes, and experience managing complex rebate and commission programs . The role requires deep knowledge of IFRS, US GAAP, and hands-on SAP experience to support revenue cycle processes, reconciliations, and month‑end close activities.
Key Responsibilities
1. Revenue Recognition (ASC 606)
Apply and interpret ASC 606 – Revenue from Contracts with Customers for complex revenue streams.Perform contract review, identify performance obligations, transaction price allocation, and revenue recognition timing.Ensure compliance with IFRS and US GAAP across all revenue accounting entries.
2. Rebate & Commission Program Accounting
Manage rebate programs , partner incentives, and variable consideration models.Calculate, validate, and reconcile commission accruals and ensure accurate month-end postings.Handle adjustments for volume rebates, promotional rebates, and sales-driven incentive programs.
3. Month-End Close & Reconciliation Activities
Prepare and post revenue-related journal entries and adjustments.Perform GL reconciliations for revenue, deferred revenue, accrued revenue, and contra-revenue accounts.Support global consolidation teams with schedules, supporting documents, and variance analysis. 4. Reporting, Controls & Compliance
Ensure strong adherence to internal controls , SOX requirements, and company accounting policies.Prepare revenue reports, dashboards, and analyses for finance business partners.Support external and internal audits with required documentation.
5. Cross-Functional Collaboration
Work closely with Sales, FP&A, Order Management, Billing, and Collections teams.Collaborate with global finance teams to streamline revenue processes and SAP functionalities. Required Qualifications & Skills CA or CMA qualification is mandatory. Minimum 3+ year post‑qualification experience in Revenue Accounting / RTR.Strong knowledge of ASC 606 , IFRS, and US GAAP standards. SAP experience is mandatory (Revenue, FI/CO modules preferred).Strong analytical and problem‑solving skills.Excellent communication skills and ability to work with global stakeholders.Prior experience in US shift or global revenue processes preferred.
Work Environment
Shift Timing: 5:30 PM – 3:30 AM IST (US Shift)
Location: Wipro Kodathi, Bangalore
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Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAâÂÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâ and clientsâ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Record to Report - DOP .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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