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Hands-on maintain and support standard and custom objects, fields, user roles, profiles, workflows, email templates and applications.
System implementation and daily support to CRM users.
Ensure Salesforce data integrity.
Produce project management documentation, such as project plans/timelines, project requirements and acceptance criteria, status reports, budget reports and resource utilization reports.
Work closely with business leadership, business analysts, and other key stakeholders in the design, configuration & build of SFDC.
Participates in cross-functional teams that address strategic business issues involving CRM.
Guide the team in translating requirements into Salesforce configuration, identifying where custom development/integration may need to occur.
Act as a Subject Matter Expert in the discovery and investigation of critical production problems as required.
Manage Salesforce releases. understand “What’s coming (and when)”
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Present the new features to the relevant users & training.
Support the deployment of legacy business applications such as CPQ, project management and other applications.
