Tech Support Engineer – Voice Process - TS45934

KritiLabs Technologies -
Chennai, Tamil Nadu

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Job details

Benefits

Health insurance
Paid time off

Qualifications

Electronics Engineering
Malayalam
English
Technical support
Tamil
Bachelor's degree
B.E.
Hindi
Electrical Engineering
Diploma
Mechatronics

Full job description

Why Choose Kritilabs?

Collaborative Culture: Join a team of diverse professionals who collaborate, inspire, and support each other in achieving common goals.

Opportunities for Growth: We are committed to helping our employees grow both personally and professionally through training, mentorship programs, and career development initiatives.

Innovative Projects: Work on cutting-edge projects and initiatives that challenge conventional thinking and push the boundaries of innovation.

Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and offer flexible work arrangements to accommodate our employees' needs.

Competitive Benefits: Enjoy a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Careers

At KritiLabs, we believe in fostering a dynamic, innovative, and inclusive work environment where every individual's contributions are valued and celebrated. We're always on the lookout for talented individuals who are passionate about making a difference and driving positive change in their fields.

Tech Support Engineer – Voice Process - TS45934

Summary:

Electronics Engineers with good knowledge of engineering concepts, who needs to manage and provide online support for device troubleshooting, maintenance and replacements at the various operational locations.

Key Responsibilities:

Provide technical support to the operations team on device maintenance, trouble shooting and replacements.
Learn and train operations team members based on good knowledge of product and solutions. Update records on support provided, maintenance and trouble shooting.
Voice Process: Handle incoming calls, emails, or chats from customers regarding technical issues.
Provide step-by-step solutions or escalate unresolved issues to higher-level support.
Reach out to customers for follow-ups, issue resolution, or proactive technical checks.
Conduct feedback calls post-resolution or after installations/updates.
Maintain detailed records of calls and outcomes in CRM tools.
Provide real-time voice-based assistance to customers experiencing technical problems.
Maintain detailed records of calls and outcomes in CRM tools.
Guide customers verbally through troubleshooting steps.
Ensure clear documentation of issues discussed and actions taken.

Qualification:

Provide technical support to the operations team on device maintenance, troubleshooting and replacements.
Good knowledge in electronics engineering concepts (BE or Diploma in Electronics/EEE/Mechatronics only).
Experience in working with teams will be an added advantage.
Fluency in Hindi, English and one regional language is mandatory as mentioned below in the language section.

Location: Chennai

Experience: 0 – 2 years

Languages: Malayalam & Hindi (require fluency in both languages). Kanada & Hindi (require fluency in both languages). Tamil & Hindi (require fluency in both languages).

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