Role description
Job Title: ServiceNow Solution Architect
Experience: 10+ Years (with minimum 3+ years as a ServiceNow Architect)
We are seeking a highly experienced ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions across ITSM, CMDB, Integrations, and Workspace experiences. The architect will work closely with clients, stakeholders, and internal teams to provide scalable and high-performing solutions that meet evolving business needs. Knowledge of Financial Services Operations (FSO) and Customer Service Management (CSM) is preferred and considered a valuable addition.
Architecture & Solution Design:
Architect seamless and efficient integrations between ServiceNow and external systems using REST, SOAP, MID Server, and IntegrationHub.
Provide architectural oversight on Incident, Change, Problem, Request, Knowledge, SLAs, and Service Catalog implementations.
Lead the CMDB strategy, including class modeling, data ingestion, discovery patterns, reconciliation, and health dashboards.
Stakeholder Engagement & Governance:
Development Oversight & Mentoring:
Preferred/Secondary Scope (FSO & CSM):
Support CSM-related processes such as case management, engagement channels, playbooks, and agent workspace customization.
Required Skills & Qualifications:
Deep expertise in ITSM, CMDB, and ServiceNow Integrations (REST, SOAP, OAuth, MID Server, IntegrationHub).
Excellent knowledge of platform architecture, data modeling, ACLs, Glide APIs, and script-based solutions.
Preferred Qualifications:
Certifications (Preferred):
Skills
Servicenow,Platform Architecture,Cmdb,Itsm
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
