Overview
Join our dynamic team as an Accounts Follow-up Specialist, where your proactive approach and attention to detail will drive success in managing medical accounts through field work. In this role, you will be responsible for engaging directly with healthcare providers, insurance companies, and patients to ensure timely collection of outstanding balances and accurate account updates. Your energetic attitude and strong communication skills will help streamline our billing processes and improve overall financial health for our organization. This position offers an exciting opportunity to make a tangible impact in the healthcare revenue cycle while developing your expertise in medical coding and collections.
Duties
- Conduct on-site visits to healthcare facilities, clinics, and patient locations to follow up on outstanding accounts and resolve billing discrepancies
- Verify the accuracy of medical records, including ICD-9, ICD-10, CPT coding, and DRG classifications, ensuring proper documentation for billing purposes
- Collaborate with medical offices to gather missing information, clarify billing details, and facilitate the collection process
- Review medical records and documentation to confirm compliance with coding standards and insurance requirements
- Communicate effectively with insurance companies, patients, and providers to expedite payments and resolve account issues
- Maintain detailed records of follow-up activities, including notes on conversations, actions taken, and account status updates
- Stay informed about changes in medical billing regulations, ICD coding updates, and insurance policies to ensure compliance
Requirements
- Proven experience in medical office settings or healthcare billing environments with knowledge of medical terminology and records management
- Familiarity with EMR (Electronic Medical Records) systems and EHR (Electronic Health Records) platforms for accessing patient information
- Strong understanding of ICD-9, ICD-10 diagnosis codes; CPT coding; DRG classifications; and medical billing procedures
- Experience in medical collection efforts with a focus on accounts receivable follow-up in a field setting
- Excellent communication skills for engaging with healthcare providers, insurance representatives, and patients professionally and assertively
- Ability to navigate complex documentation processes accurately while adhering to confidentiality standards
- Basic computer skills including proficiency with MS Office applications and specialized billing software
Join us in this energetic role where your dedication will directly contribute to improved financial outcomes. We value motivated individuals eager to grow their expertise in medical coding, billing, and collections while making a positive difference in healthcare administration.
Work Location: In person
