About Oracura
Oracura is a modern oral care brand committed to offering high-quality, science-backed dental products. Our mission is to make oral hygiene simple, effective, and accessible through innovation, education, and awareness.
Role Overview
We are seeking a Customer Support Executive to join our expanding team. The candidate will be responsible for managing customer interactions, resolving queries and complaints, and ensuring a seamless customer experience across multiple communication channels.
Key Responsibilities
- Handle customer queries through phone calls, emails, WhatsApp, and social media platforms
- Resolve customer concerns promptly and provide suitable solutions
- Assist customers with order tracking, returns, exchanges, and product-related information
- Maintain accurate records of customer interactions and feedback
- Coordinate with internal teams for timely issue resolution
- Deliver excellent customer service and build positive customer relationships
- Support daily customer support and operational activities
Eligibility Criteria
- Graduate in any discipline
- Freshers as well as experienced candidates can apply
- Good verbal and written communication skills
- Basic knowledge of computers and MS Office
- Strong interpersonal and problem-solving abilities
Preferred Skills
- Prior experience in customer service or e-commerce support is an added advantage
- Ability to manage multiple customer conversations efficiently
- Positive, professional, and customer-focused attitude
- Familiarity with CRM tools will be preferred
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer Service: 1 year (Required)
Language:
Location:
- Navi Mumbai, Maharashtra (Required)
Work Location: In person
