Chennai, Tamilnadu, India Business Processing
Doors open for competent sales professionals in our new English and Spanish voice divisions. Bilingual applicants (English and Spanish) encouraged to apply. The New hire will undergo special training and coaching sessions.
Job description
- Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
- Identifying and assessing customers needs to achieve satisfaction.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interaction regularly
- Should be fluent in English
- Relevant experience in customer service would be an added advantage
- Very good spoken English with the right attitude
