Key Responsibilities
- Provide technical support for laptops, desktops, workstations, and end-user software, including installation, configuration, troubleshooting, and maintenance.
- Install, repair, upgrade, and relocate PCs, laptops, printers, scanners, and other peripherals.
- Troubleshoot hardware, software, network, and connectivity issues, including remote support using Windows administration tools.
- Build and image devices using Microsoft MS Intune and ensure systems remain current and operational.
- Log and manage incidents in ServiceNow and deliver responsive, customer-focused support.
- Maintain accurate IT asset inventory and support conference room and workplace technology.
- Coordinate with internal IT Operations and external vendors to resolve issues efficiently.
- Contribute to infrastructure projects and support end-user training when needed.
- Open to work in shifts as per operational needs
Required Skills·
- 4–7 years of relevant technical helpdesk experience.
- Working knowledge of ITIL processes, ServiceNow, and Microsoft SCCM/ Intune.
- Strong technical troubleshooting and problem-solving skills.
- Clear written and verbal communication skills in English.
- Ability to work effectively with local and global support teams.24/7 support environment.
Pay: ₹55,000.00 - ₹85,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
