- About the Role
We are looking for an experienced Customer Support Team Leader fluent in Malayalam and Tamil to drive daily operations, coach agents, and ensure high-quality regional support.
- Key Responsibilities
*Team Leadership: Manage and motivate a team of regional customer support agents.
*KPI Management: Track and optimize CSAT, SLA adherence, AHT, and FCR.
*Quality & Coaching: Conduct language quality audits and deliver structured 1-on-1 coaching.
*Escalations: Resolve complex customer queries requiring regional language expertise.
- What We’re Looking For
* 2–5 years of proven leadership/team management experience in Customer Support or BPO.
* Fluent in Malayalam and Tamil (spoken and written) + professional English.
* Hands-on experience with performance metrics
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Experience:
- Customer support leadership: 2 years (Required)
Work Location: In person
