Key Responsibilities
- Customer Relationship Management: Building and maintaining relationships, handling queries, and resolving complaints to ensure customer satisfaction.
- Data Management & Analytics: Updating CRM systems for data accuracy, segmenting data, and analyzing behavior to improve targeting.
- Campaign Execution: Assisting with email, SMS, and loyalty programs to drive retention.
- Lead Management: Managing incoming leads and conducting cold calls or follow-ups to convert prospects.
- Required Skills and Qualifications
- Experience: 1–2 years in CRM, sales, or call centre roles.
- Technical Skills: Proficiency in CRM software (Salesforce, HubSpot, Zoho) and Microsoft Excel.
- Communication: Strong verbal and written communication skills for interacting with clients.
- Analytical Skills: Ability to analyze customer data and identify trends.
- Education: Bachelor’s degree in Marketing, Business, or IT is preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
