Eligibility
Qualification: BCA / B.Tech
Experience: Freshers and candidates with up to 2 years of experience are welcome to apply.
Key Skills
Basic computer and technical knowledge
Software and hardware troubleshooting
Basic database and scripting knowledge
Good analytical and problem-solving skills
Strong communication and customer support skills
Ability to learn new technologies quickly
Roles & Responsibilities
Troubleshoot technical issues reported by customers.
Respond to customer support requests through tickets, calls, and emails.
Diagnose issues and guide customers toward effective resolutions.
Monitor and maintain system health to ensure smooth operations.
Perform routine maintenance to minimize system downtime.
Maintain accurate records of incidents, resolutions, and system updates.
Coordinate with internal technical teams for issue escalation and system enhancements.
Use ticketing tools to track, manage, and close support requests efficiently.
Job Requirements
Willingness to work in rotational shifts, including weekends and public holidays.
Strong customer service orientation and teamwork skills.
Ability to work under pressure and manage multiple support requests.
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
