Designation: Technical Support Engineer
Department: IT
Location: Pune
Work Mode: Work from office
Working Days: Monday to Friday
(Candidate must be willing to provide support during company holidays and outside regular working hours based on business and operational requirements)
Experience: 1 - 3 years
Job Description:
Key Responsibilities
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Provide Level 1 and Level 2 technical support to end users through phone, email, remote support tools, and ticketing systems.
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Troubleshoot and resolve issues related to:
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Windows and Linux operating systems
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Desktop and laptop hardware
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Printers and peripheral devices
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Network connectivity
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Email and Microsoft Office applications
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Antivirus and endpoint security solutions
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Install, configure, and maintain hardware and software systems.
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Support remote users through remote desktop and collaboration tools.
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Perform user account management activities, including password resets and access-related requests.
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Monitor IT infrastructure alerts and respond to incidents as required.
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Escalate unresolved issues to Level 2/Level 3 support teams and follow up until closure.
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Maintain accurate records of incidents, requests, resolutions, and system changes within the ticketing system.
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Ensure compliance with SLA requirements and incident management processes.
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Maintain and track IT inventory, including hardware, software, and peripheral assets.
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Prepare and maintain reports, records, and supporting evidence required for ISO 27001 compliance and audits.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
Skills and Experience:
Qualification and Experience
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Diploma or Bachelor's Degree in any discipline
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Candidates from non-B.Tech backgrounds are welcome to apply
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1–3 years of experience in IT Support, Helpdesk, or Desktop Support roles
Technical Knowledge
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Windows Server and Windows Desktop Operating Systems
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Linux Operating Systems
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Active Directory User Management
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Microsoft Office 365
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Networking fundamentals (IP Addressing, DNS, DHCP, TCP/IP)
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Remote support and troubleshooting tools
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Antivirus and Endpoint Security Solutions
Soft Skills
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Good communication skills
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Excellent problem-solving and troubleshooting abilities
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Customer service-oriented approach
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Ability to work collaboratively within a team environment
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Good time management and organizational skills
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Ability to prioritize and manage multiple tasks effectively
