(Candidate must be willing to provide support during company holidays and outside regular working hours based on business and operational requirements)
- Provide Level 1 and Level 2 technical support to end users through phone, email, remote support tools, and ticketing systems.
- Troubleshoot and resolve issues related to:
- Windows and Linux operating systems
- Desktop and laptop hardware
- Printers and peripheral devices
- Network connectivity
- Email and Microsoft Office applications
- Antivirus and endpoint security solutions
- Install, configure, and maintain hardware and software systems.
- Support remote users through remote desktop and collaboration tools.
- Perform user account management activities, including password resets and access-related requests.
- Monitor IT infrastructure alerts and respond to incidents as required.
- Escalate unresolved issues to Level 2/Level 3 support teams and follow up until closure.
- Maintain accurate records of incidents, requests, resolutions, and system changes within the ticketing system.
- Ensure compliance with SLA requirements and incident management processes.
- Maintain and track IT inventory, including hardware, software, and peripheral assets.
- Prepare and maintain reports, records, and supporting evidence required for ISO 27001 compliance and audits.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
- Diploma or Bachelor's Degree in any discipline
- Candidates from non-B.Tech backgrounds are welcome to apply
- 1–3 years of experience in IT Support, Helpdesk, or Desktop Support roles
- Windows Server and Windows Desktop Operating Systems
- Linux Operating Systems
- Active Directory User Management
- Microsoft Office 365
- Networking fundamentals (IP Addressing, DNS, DHCP, TCP/IP)
- Remote support and troubleshooting tools
- Antivirus and Endpoint Security Solutions
- Good communication skills
- Excellent problem-solving and troubleshooting abilities
- Customer service-oriented approach
- Ability to work collaboratively within a team environment
- Good time management and organizational skills
- Ability to prioritize and manage multiple tasks effectively
