As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with
- customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast-paced environment
- Determine the reason for delinquency and best course of action to assist consumers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures
- and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts,
- escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and in a timely manner.
- Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date
- follow up assignments.
Job Type: Full-time
Pay: ₹302,235.00 - ₹607,661.08 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
