Job Title: Quality Analyst– Business Development
Team Location: Bangalore,Koramangala
Experience: Minimum 1year in Inside Sales/Business Development (US/UK Markets)
Department: Business Development
Job Overview:
- We are seeking a detail-oriented Quality Analyst to support our Business Development team in ensuring the highest level of performance, communication standards, and client engagement.
- This role will play a crucial part in enhancing team effectiveness, monitoring lead engagementquality, andidentifying areas for continuousimprovement in our business development practices.
KeyResponsibilities:
- Monitor and evaluate BD team interactions(calls, emails, proposals) to ensure adherence to sales processes, communication standards, and overall client experience. Audit discovery calls, presentations, and follow-ups to assess alignment with business goals and customer needs.
- Review and assess proposal responses and RFP documentation for quality, customization, and value proposition.
- Collaborate with BD team member sto enhance outreach strategies ,pipeline management, and client nurturing efforts.
- Identify training needs and conduct feedback sessions to improve performance metrics and communication effectiveness.
- Track KPIs and conversion metrics to analyze trends, spot gaps ,and implement corrective measures.
- Provide inputs on sales strategy refinement and help maintain best practices across outreach, negotiation, and closing activities.
- Maintain documentation of quality standards ,audit outcomes, and improvement initiatives.
- Support in ensuring that CRM and lead tracking systems are accurately updated and maintained.
Knowledge, Skills & Abilities:
- Minimum 1year of experience in inside sales or business development for the US/UK market with revenue-based responsibilities.
- Strong understanding of sales pipelines and lead management across short/mid/long-term goals.
- Excellent written and verbal communication skills with the ability to assess and enhance BD team interactions.
- Skilled in client discovery and proposal review with a strategic, empathetic mindset.
- Exceptionalproficiency in Microsoft Suite (Word,PowerPoint, Excel, Outlook).
- Proven ability to work independently and aspartof acollaborative, target-driven team.
- High attention to detail and a commitment to continuousquality improvement.
- Understandingof B2B industry trends, market dynamics, and customer drivers
Job Types: Full-time, Permanent
Pay: ₹350,000.00 - ₹750,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
